Do you have insurance?
Yes, absolutely. We know that it’s better to be prepared for the unforeseen accident. While I pride myself on taking care of each pet like it is my own, humans are not infallible. My policy covers property damage, vet expenses and even lost keys!
I don’t see your hours of operation. When are you “open”?
I don’t keep “banker’s hours”, as my schedule is dictated by your pets’ needs. A lot of similar services feel it necessary to post hours on their website, but because scheduling can be so dynamic, I’d rather remain flexible to accommodate you.
Do you have a store front?
I operate from my home, which is why I cannot board your pets here. I have a full fur family of my own, and introducing new pets would be too stressful for my pets and yours.
Who will care for my pets – you or someone else?
I personally care for your pet. I am not a huge operation, nor am I a stranger from an app. You will meet me, and I will be the one in charge of your pet care. If I do expand and hire employees, I will still be involved and supervise each client and their needs.
How can I pay you?
While I’m sure you make a lovely lasagna, I do prefer the US Dollar! I take cash or checks, Chase app (Zelle), PayPal (friend option), or Venmo. Extended visits (overnights, or vacation coverage) require a 50% deposit, please.
How can I trust you with my pet, entering my home and my keys?
Aside from my mother’s testimonials, I can provide professional references. I also prefer to meet all new clients face-to-face (either on a walk with your dog, or at a cafe), so that we can ask each other questions. I think it’s important to feel comfortable with each other before moving forward. Most clients have cameras in their homes, and I fully encourage it. This is your home, and I have one of your most important souls under my care. As I mentioned above, I am fully insured for issues related to my services.
I’m a new client, and my pets are super picky and have allergies. How can I be sure that you can handle all of that info?
Great question! I prefer to meet all new clients (human and their pets) in person before we enter into a partnership. I also have a handy pet information form that I request all new clients fill out beforehand. It has space for all of your pets’ preferences, allergies, triggers, etc. See attached: Pet Info Sheet
Do you have a cancellation policy?
Yes – any cancelled walks or visits 24 hours prior to the scheduled time will be forgiven. Cancellations less than 24 hours are subject to a $10 fee, which is added to the next walk or visit.
Do you walk dogs in inclement weather?
It all depends. During extreme heat & humidity, I prefer to keep walks to a minimum. Even though I carry water and a bowl to help keep your dog hydrated, their paws can burn. Next time you head outdoors on a hot day, place your palm on the sidewalk and see how long it takes before you feel uncomfortable. Now imagine your dogs’ paws on the same sidewalk. I use my best judgement on those days, so if I am your consistent walker, I may cut a hot day short, but make it up on a cooler day. Safety first!
During sub-zero temperatures, I also use best judgement. I recommend purchasing booties for your dog to help alleviate salt burn. I will keep those walks to a minimum as well.
Do you work with aggressive dogs?
I am not a certified dog trainer, so I will not pretend that I have all of the answers when it comes to your dog. I can only refer to you services that may help if you have a dog that exhibits signs of aggression to determine the best course of action.
Do you have experience administering medications to pets?
Yes! I’ve given pills to dogs and cats, as well as insulin injections for cats.
How will I know how my dog did on the walk?
I will send a text post-walk and let you know if they pooped or peed. I don’t like to text while I’m walking dogs, so the update could be delayed if I have back-to-back walks. If I can manage to take a picture, I will, but it’s not always guaranteed each walk. As I mentioned, I don’t like to use my phone during walks unless absolutely necessary, but sometimes a moment needs to be captured, and I will send it along. I may even post it on my Instagram page!